Last updated: April 17, 2026
By accessing or using Cipher ("Service"), a document translation platform powered by Translayte, you agree to be bound by these Terms & Conditions ("Terms"). If you disagree with any part of these Terms, you may not access the Service.
These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
Cipher is an AI-powered document translation platform that enables users to translate PDFs, scans, and images while preserving document layout. The Service includes:
To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
We recommend enabling two-factor authentication (2FA) for enhanced security.
The Service operates on a subscription-based billing system where one (1) credit equals one (1) translated page. Credits are shared across all members of a team.
Subscription Plans: Team Owners and Admins select a monthly subscription plan. Each plan includes a fixed number of subscription credits per billing period. Subscription credits reset at the start of each billing period and do not roll over. You may switch plans at any time; changes take effect immediately and Stripe may prorate the difference.
Extra Credits: New teams receive five (5) complimentary credits upon registration. Extra credits — including signup bonuses, one-time credit purchases, promotional grants, and administrative adjustments — do not expire and are retained indefinitely.
Manual Top Up (one-time credit purchases): In addition to, or instead of, a monthly subscription, eligible teams may purchase credits in one-off bundles via the Manual Top Up option on the Billing page. The per-credit price is published on the Billing page and follows volume tiers — larger bundles unlock a lower per-credit rate. One-time purchases are charged through Stripe Checkout in the team's billing currency (USD, GBP, or EUR) and the resulting credits are added to the team's Extra Credits balance, which does not expire. Availability of Manual Top Up is determined at the team level; not every team will see this option.
Credit Usage Order: When a translation is submitted, credits are drawn in the following order: (1) subscription credits for the current billing period, then (2) extra credits (including any one-time top-up purchases), then (3) metered overage (if applicable). Metered overage charges appear on your next subscription invoice.
Cancellation: If you cancel your subscription, your included credits and access remain available until the end of the current billing period. You may restart your subscription at any time before the period ends.
Refund Policy: Credits are automatically refunded when translations fail due to system errors. If a translation job fails during submission, credits are never deducted. If the system reports an error status, credits are automatically refunded based on the run's page count. Credits are non-refundable for completed translations, regardless of quality or user satisfaction. Subscription fees and one-time credit purchases are non-refundable except where required by applicable law.
Free Features: Revisions do not consume credits and are provided at no additional cost. Each translation includes up to three (3) free re-runs, allowing you to retry with different models or updated instructions without using additional credits.
All payments are processed securely through Stripe. By subscribing or making a purchase, you agree to:
Subscription credits are available to your team upon successful payment of each billing period. Metered overage charges are calculated at the end of each billing period and added to your next invoice. Credits from one-time Manual Top Up purchases are made available upon successful payment and are added to your team's Extra Credits balance. You may manage your payment methods, view invoices, and cancel your subscription through the Stripe Customer Portal accessible from the Billing page.
The Service supports team collaboration with the following features:
Team Owners and Admins are responsible for managing team members, roles, and billing. You agree not to share your account credentials with others and to use the team invitation system for collaboration.
You agree not to use the Service to:
Your Content: You retain all ownership rights to the documents you upload and the translations generated from your documents. By using the Service, you grant us a limited, non-exclusive license to store, process, and transmit your content solely for the purpose of providing the translation services.
Our Content: The Service, including its original content, features, and functionality, is owned by Translayte and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
AI Models: Translations are generated using third-party AI models (OpenAI, Anthropic). You acknowledge that AI-generated content may not be perfect and that you are responsible for reviewing and editing translations as needed.
No training on your data: We do not use your documents or the resulting translations to train, fine-tune, or improve any AI models—whether our own or those of our third-party providers (e.g. OpenAI, Anthropic, ABBYY). Your content is processed solely to provide the translation service.
We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice. We do not guarantee that the Service will be available at all times or that it will be error-free.
We may update, change, or remove features of the Service at our discretion. We will make reasonable efforts to notify users of significant changes, but are not obligated to do so.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
Translations are generated by AI and may contain errors. You are responsible for reviewing and verifying all translations before using them for any purpose.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRANSLYTE, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
You agree to indemnify, defend, and hold harmless Translayte, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
We retain your documents and translations in accordance with our Privacy Policy. Source documents, translated outputs, and OCR-derived files that you upload to the Service are stored for a maximum of thirty (30) days from upload or completion and are then permanently deleted from our storage systems (including the underlying cloud storage buckets). After this point, the original and translated files cannot be recovered.
You may request deletion of your account and associated data at any time by contacting [email protected]. Upon account deletion, we will delete your personal data in accordance with applicable data protection laws. Certain non-content data (such as billing records, audit logs, and high-level run metadata) may be retained for longer periods where required for legal, regulatory, security, or accounting purposes, as described in our Privacy Policy.
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may do so by contacting [email protected] or by using the account deletion features in your account settings.
All provisions of these Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.
Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], except where prohibited by law.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
What constitutes a material change will be determined at our sole discretion. By continuing to access or use the Service after those revisions become effective, you agree to be bound by the revised terms.
If you have any questions about these Terms, please contact us at:
Email: [email protected]
Service: Cipher by Translayte