Cipher

1. Acceptance of Terms

By accessing or using Cipher ("Service"), a document translation platform powered by Translayte, you agree to be bound by these Terms & Conditions ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

2. Description of Service

Cipher is an AI-powered document translation platform that enables users to translate PDFs, scans, and images while preserving document layout. The Service includes:

AI-powered translation of documents in multiple formats (PDF, JPG, PNG)
Layout-preserving translation technology
Side-by-side editing and review capabilities
Multiple export formats (PDF, DOCX, PPTX, XLSX, Searchable PDF)
Team collaboration features with role-based access control
Real-time translation status updates
Credit-based billing system

3. Account Registration and Security

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

Maintain the security of your password and identification
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account
Ensure that the information you provide is accurate and kept up to date

We recommend enabling two-factor authentication (2FA) for enhanced security.

4. Credit System and Billing

The Service operates on a credit-based billing system where:

One (1) credit equals one (1) translated page
Credits are purchased in advance through Stripe payment processing
Volume discounts apply automatically based on the number of credits purchased
Credits are shared across all members of a team
Credits do not expire
New users receive five (5) complimentary credits upon registration

Refund Policy: Credits are automatically refunded when translations fail due to system errors. If a translation job fails during submission, credits are never deducted. If a webhook reports an error status, credits are automatically refunded based on the run's page count. Credits are non-refundable for completed translations, regardless of quality or user satisfaction.

Free Features: Revisions and re-runs of translations do not consume credits and are provided at no additional cost.

5. Payment Terms

All payments are processed securely through Stripe. By making a purchase, you agree to:

Provide valid payment information
Authorize us to charge your payment method for the amount specified
Accept that all prices are in USD unless otherwise stated
Acknowledge that prices may change, but existing credits are not affected

Credits are allocated to your team immediately upon successful payment. In the event of payment failure, credits will not be allocated until payment is successfully processed.

6. Teams and Collaboration

The Service supports team collaboration with the following features:

Personal Teams: Every new user automatically receives a personal team with 5 complimentary credits
Team Roles: Three-tier role system (Owner, Admin, Member) with granular permissions
Team-Scoped Data: All translations, credit transactions, and subscriptions are scoped to teams
Billing Access: Only team Owners and Admins can view and manage billing information

Team Owners and Admins are responsible for managing team members, roles, and billing. You agree not to share your account credentials with others and to use the team invitation system for collaboration.

7. Acceptable Use

You agree not to use the Service to:

Upload, transmit, or distribute any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
Violate any applicable laws, regulations, or third-party rights
Upload documents containing malware, viruses, or other harmful code
Attempt to gain unauthorized access to the Service or its related systems
Interfere with or disrupt the Service or servers connected to the Service
Use automated systems (bots, scrapers) to access the Service without permission
Reverse engineer, decompile, or disassemble any part of the Service
Use the Service for any purpose that violates intellectual property rights

8. Intellectual Property

Your Content: You retain all ownership rights to the documents you upload and the translations generated from your documents. By using the Service, you grant us a limited, non-exclusive license to store, process, and transmit your content solely for the purpose of providing the translation services.

Our Content: The Service, including its original content, features, and functionality, is owned by Translayte and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

AI Models: Translations are generated using third-party AI models (OpenAI, Anthropic). You acknowledge that AI-generated content may not be perfect and that you are responsible for reviewing and editing translations as needed.

9. Service Availability and Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice. We do not guarantee that the Service will be available at all times or that it will be error-free.

We may update, change, or remove features of the Service at our discretion. We will make reasonable efforts to notify users of significant changes, but are not obligated to do so.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

The Service will meet your specific requirements
The Service will be uninterrupted, timely, secure, or error-free
The results obtained from using the Service will be accurate or reliable
Any errors in the Service will be corrected

Translations are generated by AI and may contain errors. You are responsible for reviewing and verifying all translations before using them for any purpose.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRANSLYTE, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your use or inability to use the Service
Any errors or omissions in translations
Unauthorized access to or alteration of your transmissions or data
Statements or conduct of any third party on the Service
Any other matter relating to the Service

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Translayte, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any third-party right, including without limitation any copyright, property, or privacy right
Any content you submit, post, or transmit through the Service

13. Data Retention and Deletion

We retain your documents and translations in accordance with our Privacy Policy. You may request deletion of your account and associated data at any time by contacting [email protected]. Upon account deletion, we will delete your personal data in accordance with applicable data protection laws.

Note that some data may be retained for legal or regulatory compliance purposes, as described in our Privacy Policy.

14. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may do so by contacting [email protected] or by using the account deletion features in your account settings.

All provisions of these Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], except where prohibited by law.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use the Service after those revisions become effective, you agree to be bound by the revised terms.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Service: Cipher by Translayte